hb baji Privacy Policy
At hb baji, protecting the personal information of our players is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use and store it, and the rights you hold over your own information. We are committed to full transparency so every Bangladesh player can feel confident using our platform.
All personal data collected by hb baji is stored on secure, encrypted servers. We never sell your information to third parties for marketing purposes.
hb baji only collects data that is strictly necessary to operate the platform, verify player identities, process payments, and comply with applicable obligations.
You can request a copy of your data, ask for corrections, or request deletion at any time by contacting [email protected].
Important: This Privacy Policy applies to all users of the hb baji platform, including visitors who have not yet registered an account. By using the hb baji website or any of its services, you acknowledge that you have read and understood this policy. If you do not agree to these practices, please discontinue use of the platform.
1. Information We Collect
hb baji collects personal information in two principal ways: information you provide directly when you register or use our services, and information collected automatically through your interaction with the platform. We do not collect more information than is necessary for the purposes described in this policy.
1.1 Information You Provide Directly
When you create an account or interact with hb baji, you may be asked to provide the following personal information:
- Identity data: Full legal name, date of birth, gender, and nationality
- Contact data: Email address, mobile phone number, and residential address (including district, city, and postcode)
- Identity verification documents: National ID card, passport, or driving licence (required for KYC compliance)
- Payment data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details, or card details as necessary for deposit and withdrawal processing
- Account preferences: Language settings, notification preferences, and responsible gaming limits you configure
- Correspondence: Any communications you send to hb baji support, including live chat transcripts, emails, and feedback submissions
1.2 Information Collected Automatically
When you visit or use the hb baji platform, our servers and analytics systems automatically record certain technical data. This includes:
- Device and technical data: IP address, device type, operating system, browser type and version, screen resolution
- Usage data: Pages visited, time spent on each page, games played, bets placed, deposit and withdrawal history, session start and end times
- Location data: Approximate geographic location derived from your IP address (used for fraud prevention and regulatory compliance)
- Cookie and tracker data: Information recorded by cookies, web beacons, and similar technologies as described in Section 4
1.3 Information from Third Parties
In certain circumstances, hb baji may receive personal information about you from third-party sources, including:
- Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks to verify deposits and withdrawals
- Identity verification partners: Results of document checks and database matches conducted by KYC verification service providers
- Fraud prevention services: Risk scores and flagged indicators provided by third-party fraud detection platforms
- Publicly available sources: Information from public records or databases where relevant to responsible gaming obligations or legal compliance
Where hb baji receives data from third parties, it is handled with the same level of care and security as data collected directly from you.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Registration form, KYC upload |
| Contact Data | Email, phone, address | Registration form, account settings |
| Payment Data | bKash / Nagad number, bank details | Cashier / payment form |
| Technical Data | IP address, browser type, device ID | Automatic — server logs |
| Usage Data | Games played, session duration, bets | Automatic — platform analytics |
| Communications Data | Support chat transcripts, emails | Direct submission by player |
2. How We Use Your Data
hb baji uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose incompatible with the reasons for which it was originally collected. The primary purposes for which we process your personal data are as follows:
2.1 Account Management & Service Delivery
Your identity and contact data are used to create and maintain your hb baji player account, verify your identity, process your deposits and withdrawals, and provide you with access to all platform features including sports betting, live casino, and slots. Without this processing, we would be unable to deliver the core services of the platform.
2.2 Legal & Regulatory Compliance
hb baji is obligated to collect and retain certain categories of personal data to comply with anti-money laundering (AML) requirements, counter-terrorism financing (CTF) obligations, age verification requirements (18+ only), and applicable international data reporting standards. This includes retaining transaction records, identity verification documents, and account activity logs for defined minimum periods.
2.3 Fraud Prevention & Platform Security
Technical data, usage data, and payment data are analysed by automated systems and reviewed by our security team to detect and prevent fraudulent activity, account takeover attempts, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions. This processing is essential to protect both hb baji and legitimate players on the platform.
2.4 Responsible Gaming
hb baji uses usage data and account behaviour patterns to identify players who may be exhibiting signs of problem gambling. Where such indicators are detected, our responsible gaming team may intervene proactively, for example by sending a welfare check communication or temporarily restricting account activity. Players in Bangladesh who are affected by problem gambling are encouraged to visit our Responsible Gaming page.
2.5 Customer Support
Communications data from your support interactions is retained so that our support agents can handle your queries effectively, maintain a consistent support history, and improve the quality of our service. Support records may also be reviewed in connection with dispute resolution.
2.6 Marketing Communications
Where you have provided explicit consent during registration or subsequently through your account notification preferences, hb baji may use your contact data to send you information about promotions, bonuses, and platform news relevant to Bangladesh players — such as BPL season offers, Eid promotions, and new game releases. You may withdraw your consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
No Data Selling: hb baji does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing or advertising purposes. Any sharing of data with third parties is limited strictly to the purposes described in Section 3 of this policy.
3. Data Sharing & Third Parties
hb baji shares personal data with third parties only where there is a legitimate operational reason, a legal obligation, or your prior consent. We do not disclose personal data beyond what is necessary for the stated purpose. The categories of third parties with whom we may share your data are set out below.
3.1 Payment Service Providers
To process deposits and withdrawals, hb baji shares necessary payment and identity data with our payment processing partners, including mobile wallet operators (bKash, Nagad, Rocket, Upay), banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These partners receive only the data they need to process your specific transaction and are contractually required to handle it securely and confidentially.
3.2 Identity Verification & KYC Providers
hb baji works with specialist KYC and identity verification service providers to fulfil its age verification and anti-money laundering obligations. Your identity documents and personal details may be shared with these providers solely for verification purposes. All KYC partners are bound by strict confidentiality obligations and data processing agreements.
3.3 Technology & Infrastructure Providers
hb baji uses third-party cloud hosting, database, analytics, and cybersecurity providers to operate and maintain the platform. These providers process data on hb baji's behalf under data processing agreements and are not permitted to use your data for any purpose other than providing services to hb baji.
3.4 Game Software Providers
The games available on hb baji are supplied by third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive limited technical data (such as a pseudonymous player identifier and game session data) to operate game software and maintain game integrity. They do not receive your full identity or payment details.
3.5 Law Enforcement & Regulatory Authorities
hb baji may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities. Such disclosures are made only to the extent strictly required by applicable law or a binding legal order. Where legally permissible, hb baji will notify the affected player that such a disclosure has been made.
Third-Party Standards: All third parties who receive personal data from hb baji are required to implement appropriate technical and organisational security measures. hb baji conducts periodic reviews of its third-party data processors to confirm ongoing compliance with its data protection standards.
4. Cookies & Tracking Technologies
hb baji uses cookies and similar tracking technologies to operate the platform efficiently, remember your preferences, maintain your login session, analyse usage patterns, and detect fraudulent activity. By continuing to use the hb baji platform, you consent to the use of cookies as described in this section.
4.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, load balancing, security tokens, CSRF protection | Session / up to 24 hours |
| Functional | Remember language preferences, display settings, responsible gaming alert configurations | Up to 12 months |
| Analytics | Measure page performance, identify navigation patterns, improve platform usability | Up to 24 months |
| Fraud Prevention | Device fingerprinting, behavioural pattern analysis to detect account compromise | Up to 12 months |
4.2 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will prevent you from logging into your hb baji account and using core platform features. Instructions for managing cookies in common browsers are available through each browser's own help documentation.
5. Data Retention
hb baji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The key retention periods applicable to hb baji player data are summarised below.
- Active account data: Retained for the lifetime of your account plus a minimum period of five years following permanent account closure, in line with standard AML record-keeping requirements.
- Transaction records: Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of five years from the date of the transaction.
- KYC documents: Identity and verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
- Support communications: Live chat transcripts and email correspondence are retained for three years from the date of the interaction, or longer if related to an ongoing dispute.
- Marketing data: If you have opted in to marketing communications, your contact data is retained for that purpose until you withdraw consent, after which it is removed from marketing lists within 30 days.
- Technical and usage logs: Server logs and anonymised analytics data are retained for up to 24 months for platform performance and security monitoring purposes.
When personal data is no longer required, hb baji securely deletes or anonymises it in accordance with its internal data destruction procedures.
6. Your Privacy Rights
As a player on the hb baji platform, you hold a number of rights in relation to your personal data. hb baji is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request".
6.1 Summary of Your Rights
You may request a copy of all personal data hb baji holds about you. We will provide this within 30 days of a verified request.
If you believe any personal data hb baji holds about you is inaccurate or incomplete, you have the right to request its correction.
In certain circumstances, you may request that hb baji delete your personal data. This right may be limited where retention is required by law or for legitimate security purposes.
You may request that hb baji limits the way it processes your data in specific circumstances, such as while a rectification request is being assessed.
You may request that hb baji provides your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without penalty through your account settings.
hb baji will respond to all verified privacy rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. hb baji reserves the right to verify your identity before fulfilling any privacy rights request.
Limitation on Erasure: The right to erasure does not apply where hb baji is required to retain data to comply with a legal obligation — for example, AML record-keeping requirements — or where data must be retained to defend against a legal claim. In such cases, hb baji will restrict processing of the data to the minimum necessary for the legal purpose and will erase it as soon as that purpose expires.
7. Data Security Measures
hb baji implements a comprehensive, layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security programme is reviewed and updated on a regular basis to reflect the evolving threat landscape.
- Encryption in transit: All data transmitted between your device and hb baji's servers is protected by 256-bit TLS (Transport Layer Security) encryption. You can verify this by confirming the padlock icon and "https://" prefix in your browser's address bar.
- Encryption at rest: Sensitive data fields — including identity document images, payment account details, and authentication credentials — are stored in encrypted form within hb baji's databases using AES-256 encryption.
- Access controls: Access to personal data within hb baji's systems is restricted on a strict need-to-know basis. Staff with access to player data undergo background checks and are bound by confidentiality obligations.
- Payment card security: hb baji's payment processing infrastructure is compliant with PCI DSS (Payment Card Industry Data Security Standard). Full card numbers are never stored on hb baji's own servers.
- Penetration testing: hb baji engages independent cybersecurity professionals to conduct regular penetration tests and vulnerability assessments of the platform.
- Incident response: hb baji maintains a documented data breach response procedure. In the event of a data breach affecting your personal information, you will be notified promptly in accordance with applicable requirements.
While hb baji takes extensive measures to protect your data, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure — please refer to Section 3.2 of our Terms & Conditions for guidance on maintaining strong account credentials.
8. Policy Updates & Contact
hb baji reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When a material change is made, the revised policy will be published on this page with an updated effective date, and registered players will be notified by email.
Continued use of the hb baji platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and contact support to request account closure.
8.1 How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hb baji handles your personal data, please contact our dedicated privacy support team. We aim to acknowledge all privacy enquiries within 48 hours (Bangladesh Standard Time, UTC+6).
Privacy Contact
Email: [email protected] (subject line: "Privacy Rights Request")
Response time: Within 30 days for formal rights requests; within 48 hours for general enquiries.
Language: English
hb baji's games and random number generation systems are independently audited for fairness. Our certification ensures every player in Bangladesh competes on a level playing field.
Every page and transaction on hb baji is protected by SSL encryption. Your personal and financial data travels over our network with the highest level of protection available.
Document Version
Version 2.4 — Effective 1 January 2026. This version supersedes all previous editions of the hb baji Privacy Policy. 18+
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